Our Process

Go ahead and spend time with your patients. We’ve got you covered.

Worry less. Make more money. Live a better life.

Doctor examining little girl with stethoscope


It starts and ends with you

Business, like life, is about relationships, about people. Your job is to make them healthier and live longer. Our job is to make you and your practice healthier and grow faster. After filling out our contact form or calling 800.527.0336, you’ll hear from us by the next business day or sooner.

After that initial consultation, we will be busy saving you time and making you more money. That’s what it’s about for us here at 51 Oakwood.

Once you’re part of the team…

We’ll set you up with a secure entity to be your e-filing cabinet. Every document we touch, every document you send is there. Whether it’s a chart, claims status, or a monthly report from seven years ago, it’s there for you when you need it.

And it’s safe. Medical Management is about the details. That’s why all of our data is backed up with triple redundancy. We have servers in-house, one in Colorado, and one in the Cloud.

We’ll make it as easy as possible. Whatever EHR software you currently use – works for us. The systems we have in place are either compatible or we will establish a VPN (virtual private network) to access your EHR.

We’ll handle the headaches. Billing and dealing with insurance companies can be confusing. It takes time and patience. Both of which could be better used on your patients. We will talk to your patients, to their insurance providers, and anyone else we need to in order to save you time.

At the end of each month, we invoice you for our percentage of the total amount you’ve already received.

Our 11-Step Medical Management Process

Our 11-Step Medical Management Process

Our 11-Step Medical Management Process is how we give you more time to focus on patient care and also insures you receive optimal reimbursements. Our in-depth knowledge at every step of the process provides our clients with confidence to run their day-to-day operations while we handle their claims processing.

Step 1: Credentialing

It starts with you. We handle your provider enrollment. We also make sure your licenses are up to date


Step 2: Negotiating

You never have to negotiate with a provider again. We will maintain your contracts and re-negotiate them when it’s time. We also re-validate providers with carriers before expiration.

Step 3: Verifying

We save you time. We check your patient demographics and insurance eligibility online. Saving time. Increasing workflow. Making it easier.

Step 4: Retrieving

We capture the charge within 24 hours.

Step 5: Claims Auditing

We use a 4 point in-house Audit Process:

  • Payor Guidelines
  • CCI Edits (Claims/Coding Audit)
  • Medics Elite Claim Scrub
  • Change Healthcare, WebMD, Advanced MD, IMSPro, and Centricity, Clearing House Pre-Claims Submission Scrub

Step 6: Submitting

We upload charges every day to our Clearing Houses.

Step 7: Monitoring

We check and verify all electronic payments. We reconcile them to your Lockbox. And don’t worry about the underpayment of your contracts. We watch that too.

Step 8: Re-filing

Twice? Three times? However many it takes. We mail all subsequent claims and keeping mailing them with eobs to your carriers.

Step 9: Contracting

We send statements monthly to your patients. If they have questions they call us – not you. If and when it’s time to go to collections, we create the file and implement your policies.

Step 10 Appealing

We handle your A/R follow up and deal with denials. We use carrier guideline to quickly file appeals. We monitor all denials to track trends and then communicate with you about how to minimize them in the future.

Step 11: Reporting

Our customized billing reports are tailored to your practice. It’s data that’s meaningful to you – delivered every month to help make decisions going forward.

What our clients are saying…

“I have worked with 51 Oakwood the past 3 years in my role as a consultant, and have found them to be very easy to work with. Their professionalism and dedication to our Practice and patients have made the current COVID crisis manageable.  They employ staff who are responsive to our staff and any of our patients who call. All questions or requests are given prompt answers and have increased our patients’ satisfaction with our billing processes.

Communication with 51Oakwood is frequent, which keeps us aware at all times where we stand with our billables and income.

I am very pleased with this outstanding company and I recommend 51 Oakwood often and will continue to do so in the future.”

Marc Hogenbirk
Practice Administrator
Stark Womens Clinic

“Joining 51 Oakwood is one of the best business and medical practice decisions I have ever made. I have been a client since 2005. From the very start, the service has been wonderful. The staff is very helpful and friendly. I have also heard that from patients who have contacted 51 with billing questions. Having someone who is helpful and understanding makes for a much happier experience.

We just negotiated a contract with a new carrier and once again, 51 came through for me. I will be a client until I retire!”

Scott V. Watkins, M.D.
Medial Director • Radiation Oncology
UPMC Western Maryland
Schwab Family Cancer Center
“We very much appreciate 51 Oakwood and the excellent service.”

Robert Sabota, MD, FACP
Internal Medicine
201medicine, Inc.
ASTRO Targeting Cancer Care
AAPC CEU approved
Medical Group Management Association
O'Sullivan Consulting

There’s a better way. Let us show you.